FAQ
Categories
Ordering and Delivery
How do I place order
Order A La Carte or Subscribe for weekly deliveries.
What is the delivery schedule?
We deliver on Mondays and Thursday, 9am - 4pm. Order for each day separately.
How far in advance should I place my order?
For Monday delivery, order by Midnight on Friday.
For Thursday delivery, order by Tuesday.
Is there a delivery fee?
Delivery fee for homes $10 (delivery window 9am-4pm)
Delivery fee for offices $25 (delivery window 9am-12:30pm)
What happens if I’m not home for the delivery?
You can leave us a note with delivery instructions, like the gate or building code or any secure place to put your order to.
Dietary preferences and restrictions
Do you accommodate dietary restrictions (e.g., gluten-free, dairy-free, vegetarian)?
Our meals are dairy-free, gluten-free (except when we use organic Italian whole grain Farro, you can choose No Farro option)
Reheating Instructions
Microwave instruction
Add a splash of water if possible, cover loosely with a single layer of paper towel, microwave in short intervals (usually 30 seconds to 1 minute at a time).
Stovetop (Preffered)
Heat sauté pan over high heat.
Add contents of box + ½ cup water.
Stir and cover immediately with a lid.
Cook 1 minute. Steam heats it fast and makes it saucy.
Uncover, stir, and serve.
Other Info
Can I customize my meals?
Customization is not possible at this time.
Can I freeze meals?
We prefer our meals fresh, but you can freeze them as well.
One thing to note about freezing is that the meal container lid is made out of plant base compostable materials, so it becomes a little more fragile when frozen.
Few of our clients let us know that they freeze meals occasionally and they love it.
MORE INFO to consider:
Our meals delivered fresh and have 4 days shelf life. Thought chicken, beef, pork, tofu and veggie are still really good on day 5. We eat them on day 5 ourselves often. We recommend eating seafood meals first.
We put 4 days shelf life to be safe, as people might have different refrigeration temperature set.